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Resources for Staff Training

Reducing preventable harm through culture improvement

Resources are listed to provide ideas for programs and existing program templates for culture improvement efforts. The adoption of any listed program does not ensure improved outcomes. The use of any resources should be evaluated along with culture survey feedback to align weaknesses, strengths and cultural competencies.

Common Opportunity Themes

NOTE: The resources included here do not constitute an endorsement by the Center for Patient Safety (CPS). CPS does not attest to the accuracy of information provided by linked sites.

Continuous staff training is important in the healthcare industry. It ensures that employees stay well-informed and educated about the latest technology, new devices or software, and changes in the care delivery process. Additionally, it serves as a valuable refresher for current processes. Investing in ongoing education is a strategic choice for healthcare organizations to ensure staff are well-prepared to deliver exceptional patient care.

AHRQ Patient Safety Education and Training Catalog

AHRQ’s Patient Safety Education and Training Catalog consists of patient safety programs currently available in the United States. The catalog, featured on AHRQ’s Patient Safety Network site, offers a database of patient safety education and training programs, each tagged for easy searching and browsing. The database identifies a number of characteristics of the programs, including clinical area, program and learning objectives, evaluation measures, and cost.
Professional medical team working with a computer in an office

5-Minute Learning Modules for Frontline Staff

These brief videos offer self-paced learning for those on the front lines of nursing home care, including nursing assistants, housekeeping, dietary, and maintenance staff, and others.

Applying High Reliability Principles to Infection Prevention and Control in Long Term Care

The goal of this educational module is to introduce persons working in nursing homes and assisted living facilities to the principles of high reliability and how they can be applied to preventing infections in residents. This 50-minute e-learning tool was developed by the Joint Commission with partial funding from AHRQ. It features quizzes and a searchable database of practical resources. The free CDs and online format are available to all facilities, not only Joint Commission customers.

Improving Patient Safety in Long-Term Care Facilities: Training Modules

The Improving Patient Safety in Long-Term Care Facilities: Training Modules materials are intended for use in training frontline personnel in nursing homes and other long-term care facilities. The materials were developed for the Agency for Healthcare Research and Quality (AHRQ) under a contract to the RAND Corporation. They are organized into three modules:

  • Module 1: Detecting Change in a Resident’s Condition
  • Module 2: Communicating Change in a Resident’s Condition
  • Module 3: Falls Prevention and Management

Try This:® Best Practices in Nursing Care to Older Adults

“Try This” is a series of assessment tools, developed by the Hartford Institute for Geriatric Nursing at New York University’s College of Nursing, where each issue focuses on a topic specific to older adults. The content is directed to orient and encourage all nurses to understand the special needs of older adults and to use the highest standards of practice in caring for older adults.

Pressure Ulcer Prevention Points

(Requires free account setup and login)

This tool was developed by the National Pressure Ulcer Advisory Panel. This tool provides a detailed description of pressure ulcer prevention points, with references to literature and other resources.

Strategies To Improve Communication Between Pharmacy Staff and Patients: Training Program for Pharmacy Staff

This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of healthcare services. The program also explains techniques that pharmacy staff members can use to improve communication with patients who may have limited health literacy skills.

Clinical Emergency: Are You Ready in Any Setting?

The Pennsylvania Patient Safety Authority is charged with taking steps to reduce and eliminate medical errors by identifying problems and recommending solutions that promote patient safety in various healthcare settings. This article discusses the issues associated with the location of clinical emergencies and strategies for facilities to achieve rapid response preparedness.

Infection Prevention Training for Ambulatory Surgical Centers

The Clinical Directors Network, Inc. (CDN) is a not-for-profit network of primary care clinicians, researchers, and healthcare workers, provides several training resources pertaining to healthcare-associated infection (HAI) prevention in ambulatory care settings. Training topics include creating and implementing infection control programs in ambulatory surgery centers (ASCs), preventing surgical site infections, using safe injection practices, and cleaning, sterilization, and high-level disinfection.

Stop the Bleed Training Materials

This website offers critical information about how to stop serious bleeding during emergencies, and shares helpful resources and training materials.