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Develop and implement a peer support program for healthcare workers using self-guided training with supplemental e-Learning.


What is a Second Victim

  • Second victims are healthcare providers who are traumatized by a clinical event.
  • Each second victim (even those involved in the same event) will have unique experiences and needs.
  • Regardless of job title, providers respond with six stages of second victim recovery following a traumatic event; understanding them allows peer supporters to help.
  • Knowing which events carry the greatest risk of inducing a second victim response can improve support efforts.
  • Trained peer support colleagues can identify common signs of stress such as isolation and predictable patterns of worry and intervene accordingly.

How You Can Help

When healthcare staff are emotionally strong, patient care is safer. A successful peer support program offers a supportive and confidential process that helps individuals minimize guilt, anxiety and stress by beginning the healing process immediately after an emotionally challenging clinical event. The interventions play a significant part in employee recovery and wellness. 

This On Demand program is recommended for those tasked with implementing a Peer Support Program. It provides the knowledge and tools necessary to establish Peer Support teams at healthcare organizations using evidence-based supportive concepts to address the escalating needs of the healthcare workforce. 

We are confident that the information shared through this program by Dr. Susan Scott, an internationally recognized expert on the Second Victim phenomenon, will help you improve your colleagues’ well-being and mental health.

Training for Developers and Peer Supporters

The program offers an in-depth exploration of the second victim phenomenon and serves as a comprehensive training tool for both novice and experienced peer supporters and program developers. Dr. Susan Scott leads engaging and informative training sessions, while the provided materials allow for the creation and personalization of your very own training plan.

Now Available in OnDemand Format

Experience the convenience of our online format, where you can easily access and watch modules from the comfort of your own home or office. Browse through the comprehensive workbook at your leisure, giving you the flexibility to study the materials at your own pace. By utilizing the combination of our extensive collection of modules and resources, you will have everything you need to create a thriving peer support program within your organization.


At the end of the program, you will:

  • understand how a Second Victim Clinician Peer Support program supports healthcare workforce well-being when facing challenging times; and
  • have the knowledge and tools to create and tailor a plan to deploy and sustain a peer support network within your organization.

The program consists of 5 modules and a detailed Instructor’s Guide designed to provide the knowledge and tools to implement a peer support program.  Access to a Resource Library containing the recorded modules, Powerpoint slides, examples of policies, templates, case studies for practice and numerous references is available for six months following purchase.



Access is provided for up to three (3) individuals from within your organization during a 6-month period. Replacement of individuals must be requested and coordinated directly with the Center for Patient Safety. Individuals will be provided with their own login information.

Refunds: No refunds are available after the purchase of the program.

Special Needs: Contact the Center for Patient Safety at (573) 636-1014 to make arrangements for special program accommodations.


$1500 per facility. Access to program materials is granted upon receipt of payment for up to three (3) individuals at one facility. Bulk options are available for systems and organizations needing additional access. Contact the Center for Patient Safety for pricing

Click Buy Now to register yourself as the first individual with access at your facility. Once registered, you can swap your access immediately, and/or set up access for two additional individuals from your facility. 


Whether you are developing a new program from scratch, enhancing an existing program, or simply looking for a more effective way to train your peer supporters, look no further. This program is flexible and has all the components you need, no matter what phase you are in of implementing a peer support program. 

  • Developing a New Program? A detailed guidebook provides checklists, training information, and supplemental reading materials. This is helpful for those looking to develop a program from scratch. Those tasked with developing a program can use the available training to thoroughly self-educate on the Second Victim phenomenon, skill building, peer support basics, and program benefits. Through a video specifically for developers, Dr. Susan Scott, program author and co-discoverer of the Second Victim phenomenon, will talk you through your program's implementation. This is helpful to learn tips and practices that coincide with the guidebook. You'll receive all the tools you need to develop and implement a peer support program at your organization.
  • Enhancing an Existing Program? The guidebook can enhance your current program by exploring additional program elements, marketing ideas, and communication plans. Companion videos can be used as needed. Additional resources are available to enhance training at peer support team meetings, assess program effectiveness, and evaluate peer support interactions. You'll receive all the tools you need to review, refresh, and enhance your existing program.
  • Training for Peer Supporters. Training is available for peer support team members. This is helpful for those desiring a training refresh for their existing peer support team or looking to train a new team. Choose from two available training formats: on-demand training from Dr. Susan Scott and the experts at the Center for Patient Safety or use templates and complementary training materials. You'll receive all the tools you need to train your peer support team members.

Life happens, and we know a structured schedule of webinars doesn't always work for everyone in healthcare. This program offers a unique set of tools, allowing individuals to learn independently and at their own pace. The program includes a working document that can be used as a roadmap to ensure action items are addressed when implementing a peer support program. Six sections identify necessary support elements for team development and deployment. Many of the activities can be addressed simultaneously. Each section includes a basic overview of what needs to be accomplished, with some leading questions to aid the planning process. When applicable, examples, templates, resources, and tips for action steps have been included or referenced to ease the launch of your program. 

  • Program CoverPassword-protected access to an online forum for retrieving content, accessing videos, and monitoring new information. 
  • A 56-page Program Developer Guide with a 65-minute companion video by Dr. Susan Scott. The detailed guide covers the six steps to developing a successful program. Includes resources, templates, tips, and more. 
  • Four training modules are included to self-educate the program developer or to train peer supporters. Recommended training agendas are included along with options for in-person or virtual learning. Program developers can use customizable training modules or any (or all) of the on-demand training videos. Training videos consist of two hours of instruction presented by Dr. Susan Scott and contributing author, Eunice Halverson from the Center for Patient Safety.
  • A 16-page Peer Support Workbook designed to complement Peer Supporter Training.
  • Case studies and small group exercises are included with instructions.
  • Video resources, self-care resources, and references for additional learning are included to expand the program developer's knowledge base and offer ongoing education to peer supporters.
  • Learn at your own pace. With access provided for 6-months (available for up to three individuals on your peer support program development team), you can work through the program at your own speed.

Once you purchase the program, you'll receive a registration link with login credentials to access the online program through an up-to-date web browser. At a minimum, users should have access to view and/or edit Word documents, PDFs, Powerpoint files and stream videos.



Dr. Susan Scott, Ph.D., RN, CPPS, FAAN


Dr. Scott has partnered with the Center for Patient Safety team offering training workshops and education on the second victim phenomenon and team design/deployment strategies for more than ten years. Her clinical interest involves healthcare workforce well-being and the creation of institutional support networks to address clinician support in the aftermath of emotionally challenging events. Her research has defined the second victim phenomenon allowing for the design and deployment of the ‘first of its kind’ peer support network: the forYOU Team. She has published extensively on clinician trauma after emotionally challenging clinical events and has guided healthcare organizations in designing formal organizational support to ensure comprehensive support interventions are accessible to healthcare workforce members worldwide.



Eunice Halverson, MA, CPPS

Eunice Halverson maintains a passion for improving patient safety. As such, in her role as Patient Safety Specialist for the Center for Patient Safety, she enthusiastically assists organizations to improve their patient safety culture and processes. She also leads the Center’s Patient Safety Organization program by providing participants with education, data analysis, and sharing trends and practices to improve patient safety across the continuum of health care. She brings 35 years of leadership and hands-on experience working for a large health care system, focusing on patient safety, quality, risk management, performance improvement and regulatory and accreditation compliance. Known for her long-standing leadership in patient safety and quality initiatives, she was the recipient of the 2008 Missouri Hospital Association’s Quality Professional Award and the 2009 Missouri Governor’s Award for Quality by the Excellence in Missouri Foundation.


Alex Christgen, MBA, CPPS, CPHQ

Alex Christgen is the Data Services Manager for the Center for Patient Safety, and has over 20 years of strategic planning, management, process improvement, team building, and culture change experience in both non-profit and for-profit organizations. In her current role, she oversees data functions for PSO services and culture measurement. Alex has worked in a hospital and for the Department of Health and Senior Services in the regulatory division in the state of Missouri. She has years of experience in quality and performance improvement, survey assessment development, academic research, and analysis. She also has Malcolm Baldrige experience, developing two award-winning applications for organizational performance excellence in healthcare. Alex holds a Master’s Degree in Business Administration from Columbia College and she is a Certified Professional in Patient Safety and a Certified Professional in Healthcare Quality.


  • Supporting ‘Second Victims’ Also Helps Hospital Budgets
  • Supporting Second Victims with Emotional First Aid
  • What Any Caregiver Can Do to Support a Second Victim
  • Caring for the Caregiver: The RISE Program
  • Read about MU Health Care’s forYOU Team
  • Journal of Healthcare Risk Management, Risk managers’ descriptions of programs to support second victims after adverse events, Vol 34, Issue 4, 17 April 2015.
  • Journal of Nursing Care Quality, Alleviating “Second Victim” Syndrome: How We Should Handle Patient Harm, January/March 2012.
  • Patient Safety and Quality Healthcare, Clinician Support: Five Years of Lessons Learned, 3 April 2015.
  • Burlison, J.D., Quillivan, R.R., Scott, S.D., Johnson, S. and Hoffman, J.M. (2016). The effects of the second victim phenomenon on work-related outcomes: Connecting caregiver distress to turnover intentions and absenteeism.Patient Safety & Quality Healthcare. November 2, 2016.doi: 10.1097/PTS.0000000000000301.
  • Quillivan, R.R., Burlison, J.D., Browne, E.K., Scott, S.D., and Hoffman, J.M. (2016). Patient safety culture and the second victim phenomenon: Connecting culture to staff distress in nurses. The Joint Commission Journal on Quality and Patient Safety.42(8)377-386(10).
  • Scott, S.D. & McCoig, M. (2016). Care at the point of impact – Insights into the second victim experience. Journal of Healthcare Risk Management. 35(4),6-13.
  • VanGerven, E., Deweer, D., Scott, S.D., Panella, Massimiliano, P., Euwena, M., Serneus, W. & Vanhaecht. (2016, April) Personal, situational, and organizational determinants of the impact on physicians, nurses and midwives as second victims after a patient safety incident: A qualitative study. Journal of the Spanish Society for Quality Assurance. doi:10.1016/j.cali.2016.02.003.
  • Scott, S.D. (2015). Second victim support: Implications for patient safety attitudes and perceptions. Patient Safety & Quality Healthcare. 12(5), 26-31.
  • Miller, R.G., Scott, S.D., and Hirschinger, L.E. (2015). Improving patient safety: The intersection of safety culture, clinician and staff support, and patient safety organizations. Center for Patient Safety; Jefferson City, Missouri. September 2015.
  • Scott, S.D. (2015). The second victim experience: Mitigating the harm. American Nurse Today. September 2015. 10(9),8-11.