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The CPS program provides a Program Developer Guide, recorded instruction, templates, and practice activities to help you create a plan for your organization. Begin by identifying your development team, reviewing the materials, and tailoring your approach to staff support and training.
The program is accessed via an online learning management system. You can review the recorded instruction and resources at your own pace during the six-month access period. An up-to-date browser and the ability to stream video and open program documents are required.
Access includes up to three individuals at one facility. Each receives individual login information. Contact the Center for Patient Safety to coordinate participant changes or discuss access for more people or multiple facilities.
The program includes downloadable training videos and customizable training materials, recommended agendas, case studies, and small-group exercises for peer supporter training. Online account access with continuing education credits is limited to the (up to 3) program developers. Contact CPS before purchasing to confirm how your organization may present, distribute, and reuse the materials.
Contact CPS at info@centerforpatientsafety.org to confirm current facility pricing if not stated above. Multi-facility and additional-access options are available. Program access is granted upon receipt of payment, and purchases are nonrefundable.
Beginning in October 2026, eligible attendees can receive 6.0 nursing contact hours through the CPS Learning Hub. Requires completion of all modules and an evaluation.
The Missouri Center for Patient Safety (dba Center for Patient Safety) is a provider approved by the California Board of Registered Nursing, Provider Number 18222, for 6 contact hours.
Contact the CPS to confirm completion requirements and applicability to your needs.
Explore MU Health Care's forYOU Team and Johns Hopkins' discussion of emotional first aid for second victims for additional background. These resources provide context, not evidence of outcomes from the CPS training program.
AUTHOR AND ON-DEMAND TRAINER
Dr. Susan Scott, Ph.D., RN, CPPS, FAAN
Dr. Scott has partnered with the Center for Patient Safety team offering training workshops and education on the second victim phenomenon and team design/deployment strategies for more than ten years. Her clinical interest involves healthcare workforce well-being and the creation of institutional support networks to address clinician support in the aftermath of emotionally challenging events. Her research has defined the second victim phenomenon allowing for the design and deployment of the ‘first of its kind’ peer support network: the forYOU Team. She has published extensively on clinician trauma after emotionally challenging clinical events and has guided healthcare organizations in designing formal organizational support to ensure comprehensive support interventions are accessible to healthcare workforce members worldwide.
CONTRIBUTING AUTHORS
Eunice Halverson, MA, CPPS
Eunice Halverson maintains a passion for improving patient safety. As such, in her role as Patient Safety Specialist for the Center for Patient Safety, she enthusiastically assists organizations to improve their patient safety culture and processes. She also leads the Center’s Patient Safety Organization program by providing participants with education, data analysis, and sharing trends and practices to improve patient safety across the continuum of health care. She brings 35 years of leadership and hands-on experience working for a large health care system, focusing on patient safety, quality, risk management, performance improvement and regulatory and accreditation compliance. Known for her long-standing leadership in patient safety and quality initiatives, she was the recipient of the 2008 Missouri Hospital Association’s Quality Professional Award and the 2009 Missouri Governor’s Award for Quality by the Excellence in Missouri Foundation.
Alexandra Christgen, MBA, CPPS, CPHQ
Alex Christgen is the Data Services Manager for the Center for Patient Safety, and has over 20 years of strategic planning, management, process improvement, team building, and culture change experience in both non-profit and for-profit organizations. In her current role, she oversees data functions for PSO services and culture measurement. Alex has worked in a hospital and for the Department of Health and Senior Services in the regulatory division in the state of Missouri. She has years of experience in quality and performance improvement, survey assessment development, academic research, and analysis. She also has Malcolm Baldrige experience, developing two award-winning applications for organizational performance excellence in healthcare. Alex holds a Master’s Degree in Business Administration from Columbia College and she is a Certified Professional in Patient Safety and a Certified Professional in Healthcare Quality.