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Just/Accountable Culture

Support open communication of errors in a non-punitive environment.

Just/Accountable Culture

How do healthcare providers establish a culture that encourages open reporting of adverse events and risky situations, yet hold people and organizations accountable in a just manner?

Just Culture reshapes our understanding of accountability, the role of the system, and the role of human behavior. It provides a framework to support the consistent management of operational systems and behaviors.

 

CPS Supports Culture Improvement

The Center for Patient Safety (CPS) recognizes a “just” culture is an important and necessary program in every healthcare organization. An accountable culture supports open communication of errors in a non-punitive environment (a “just” culture) and leads to greater improvement in patient safety. CPS recognizes and supports a model of Just/Accountable Culture as an organizational value. 

Serious woman holding the justice scale in her office

CPS supports open communication of errors in a non-punitive environment.

The Center for Patient Safety (CPS) recognizes a “just” culture is an important and necessary program in every healthcare organization. An accountable culture supports open communication of errors in a non-punitive environment (a “just” culture) and leads to greater improvement in patient safety.

CPS supports culture measurement as a method to evaluate communication openness and leadership ability to adopt just culture principles. What do staff think about communication in your organization?

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CPS can support your ongoing Just Culture journey

Contact us for more information about implementation and sustainability programs.

Resources

The Center for Patient Safety can support implementation and education. Training certifications and resources are available through The Just Culture Company and SG Collaborative Solutions.

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