Q     Can the Center assess and support our culture change even if we have not participated with the Center in any other projects?    

A   Yes, we administer and support the assessment process anywhere, to hundreds of organizations across the country - there are no geographic boundaries.  We work with provider groups on a variety of safety projects, culture assessments and consulting.

Q     What support is provided after the survey period?

A   Once we complete your feedback reports and send them to you, we'll schedule your first call. You'll talk with certified patient safety experts from the CPS team who understand your organization's environment. We'll talk through successes and opportunities in your results and help identify causal factors. We'll also work through next steps to make improvements. Additional support is available including onsite training and education, consultation and/or bi-weekly and monthly calls to promote action and retain focus. Your success is important to us.

Q     How much time is required for me to implement the survey at my facility?

A    We've developed a plan that requires minimal resources on your part. We have a few criteria, but in total, only about 3-6 hours over the course of the survey period is expected.  We provide you with customizable email templates, posters, reminders, and more. After the survey is over, we provide you with detailed reports, next steps, and consultation support for making changes. You don't need to learn new software or become an expert analyst - we do it all for you.

Q     What IT needs are required to administer the survey?

A   There are minimum recommended system requirements and web browser configurations. Both are minimal but necessary to access the survey.  We'll work with you and your IT staff to ensure functionality before the survey starts.

Q     How is the survey distributed to the organization?

A   The Center provides you with a custom link (url) or links available for use on any computer or mobile device.  The link can be placed on your intranet, distributed via email, displayed on posters, etc. We also offer sending the link directly to employees via email.

Q     Is the organization's raw data available after the survey?

A    Yes, at the request of the organization, we will provide an Excel workbook with raw survey data and a data dictionary for interpretation.

Q     What type of review is done to ensure the reliability of the data?

A   The Center's experts scan every incoming survey response manually and electronically for discrepancies, duplicates, blanks, and "quick" responses. If a survey respondent chooses all 5s or all 1s, they are not likely reading the questions, since many are reverse-worded, and leaving these responses in can negatively impact your organization's overall results.

Q     How long does the survey period last?

A   We recommend the survey cycle run for 4 weeks, however, if survey responses are low in one department or facility, the close date can be extended, or if 100% participation is achieved before the end of the survey period, the Center can close the survey early to expedite report processing.

Q     How often should we administer the survey to our staff?

A   AHRQ recommends administering the survey every 12-18 months.

Q     Are comparative results included in the reports?

A   Absolutely.  The Center uses AHRQ's most current comparative database for percentile rankings for surveys in hospitals, medical offices, pharmacies, nursing homes and ambulatory surgery centers. For the home care and EMS survey, the Center maintains and incorporates its own benchmarks.

Q     Is the Center's pricing reasonable?

A   Yes, the Center intentionally makes the survey affordable for everyone to encourage participation. All CPS Patient Safety Organization (PSO) participants are eligible for a 20% discount off the standard pricing.  Additional discounts may be available.  Survey rates start at $895 per survey cycle. CPS partnerships offer special rates to clients and members of the following organizations:

  • Georgia Hospital Association
  • Verge Health
  • Ninth Brain
  • CPS PSO Participants
  • Multi-hospital discount
Q     Will the results be shown with historical trends?

A   Yes, we provide historical trends on all reports.  Even if you didn't use CPS services in the past, just send us a data file or PDF of your previous results and we will upload them for incorporation into the reports we provide.


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The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.