Patient Safety Workshop – Learning From Error

Developed by the World Health Organization, this patient safety workshop is designed to be
suitable for health-care workers (e.g. nurses, doctors, midwives, pharmacists), health-care
workers in training (e.g. nursing students, medical students, residents), health-care managers or
administrators, patient safety officers, and any other groups involved in delivering health care.
The workshop explores how multiple weaknesses present within the hospital system can lead to
error. It aims to provide all health-care workers and managers with an insight into the underlying
causes of such events. Workshop, participants should be introduced to an understanding of why
errors occur; begin to understand which actions can be taken to improve patient safety; be able to
describe why there should be greater emphasis on patient safety in hospitals; and identify local
policies and procedures to improve the safety of care to patients.

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