Leadership Response to a Sentinel Event: Respectful, Effective Crisis Management

This page of resources was developed by the Institute for Healthcare Improvement. IHI
periodically receives urgent requests from organizations seeking help in the aftermath of a
serious organizational event, most often a significant medical error. In responding to such
requests, IHI has drawn on learning and examples assembled from many courageous
organizations over the last 15 years who have respectfully and effectively managed these crises.

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