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February 2020

Strategic Planning, Goals and Measurement- The Road to High Reliability Webinar Series

February 19, 2020 @ 1:00 pm - 2:00 pm

What is strategic planning, and how do I start? Debby Vossenkemper will guide you through the process, including how to set goals and measure your success. Jennifer Fletcher will share the real world and day-to-day realities of how a strategic plan can bring order to disorder. Develop sound decision-making practices and learn how to use valuable resources most effectively. CLICK HERE TO LEARN MORE AND GET REGISTERED!

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March 2020

Reporting, Investigating and Just Culture- The Road to High Reliability Webinar Series

March 18, 2020 @ 1:00 pm - 2:00 pm

“They did what?” Is that your response when a clinical error occurs?  Learn how to stop blaming and shaming people and instead create an organizational culture that learns from its mistakes. Shape your culture to create trust and shared accountability so staff will self-report mistakes. Learn how the right response to human errors and risky behaviors can improve processes, so mistakes don’t repeat themselves. Kathy Wire will provide an overview of the importance of reporting and investigating and just culture; followed by…

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April 2020

Human Factors- The Road to High Reliability Webinar Series

April 15, 2020 @ 1:00 pm - 2:00 pm

Ever make an error? Did you wonder why it happened? Paul Misasi will explain why we make errors and how we can learn more about them by understanding human factors. Isolate the problem, gather the facts, and look at engineering system controls. Paul will discuss steps you can take to reduce medication errors and how to implement them at your agency. CLICK HERE TO LEARN MORE AND GET REGISTERED!

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May 2020

Second Victim Program- The Road to High Reliability Webinar Series

May 20, 2020 @ 1:00 pm - 2:00 pm

Health care workers involved in an unanticipated patient event, a medical error, or a patient-related injury can become traumatized by the incident. Frequently these individuals feel personally responsible for the outcome experienced by the patient. In some cases, clinicians feel that they have failed the patient. They also second guess their clinical skills and knowledge base, wondering if they should even work in health care. Dr. Susan Scott provides an overview of how you can develop and implement a peer-to-peer…

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June 2020

Patient Safety Assessment- The Road to High Reliability Webinar Series

June 17, 2020 @ 1:00 pm - 2:00 pm

Have you ever heard that “culture eats strategy for breakfast?” What does that mean and why should you care? While strategy is essential, cutting-edge organizations continually work to improve their safety culture, which results in better patient care and a safer environment for patients and providers. Learn from Debby Vossenkemper and Colin Johnson as they share how systematically using the results of a patient safety culture survey continues to have a positive impact on entire organizations. CLICK HERE TO LEARN…

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July 2020

Communication and Transitions of Care- The Road to High Reliability Webinar Series

July 15, 2020 @ 1:00 pm - 2:00 pm

The breakdown of communication often leads to clinical errors and the delay of appropriate care. When information is lost or delayed, it can lead to poor outcomes and patient harm. One of the most common places where communication failures occur is during the patient hand-off. Krista Haugen will share how you can improve communications with other clinicians and within your organization to reduce errors. CLICK HERE TO LEARN MORE AND GET REGISTERED!

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August 2020

Basic QI and Process Improvement- The Road to High Reliability Webinar Series

August 19, 2020 @ 1:00 pm - 2:00 pm

How and why do you make improvements? Mike Taigman will show you how to eliminate weak points or bottlenecks in your operations. Learn how to adopt and implement a process of improvement methodology. Find out how this leads to increased efficiencies, enhanced workplace environment, and safer patient care. CLICK HERE TO LEARN MORE AND GET REGISTERED!

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September 2020

Advanced QI, Process Improvement & Peer Review- The Road to High Reliability Webinar Series

September 16, 2020 @ 1:00 pm - 2:00 pm

EMS clinicians always want to improve their care. Dr. Jacob Keeperman will show you how to improve patient care by systematically using a quality review process. John Romeo will share the real-life ups and downs that occur when developing and implementing a peer-review process. CLICK HERE TO LEARN MORE AND GET REGISTERED!

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October 2020

Learning with Simulation- The Road to High Reliability Webinar Series

October 21, 2020 @ 1:00 pm - 2:00 pm

How do you use simulation at your agency? Jennifer McCarthy will describe how simulation can be used by leaders to optimize day-to-day operations while hard-wiring safety culture. Learn how simulation can be used to teach and reinforce a safety culture while improving clinical skills. You will learn new ways to enhance the effectiveness of simulation beyond traditional thinking and reduce preventable patient harm within your organization. CLICK HERE TO LEARN MORE AND GET REGISTERED!

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November 2020

High Reliability Organizations- The Road to High Reliability Webinar Series

November 18, 2020 @ 1:00 pm - 2:00 pm

How reliable is the patient care at your agency? Dr. Alex Garza will show how the five concepts of highly reliable organizations can be applied to the EMS industry. These proven concepts have helped many industries avoid catastrophes in high-risk environments. Find out where errors can be expected due to multiple risk factors and develop a culture that is focused on improving failure. Understand how to apply high reliability, even with the complexity of patient care challenges in EMS. CLICK…

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The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.