Decrease Demand for Appointments

One key way for a health care system to improve access is to reduce unnecessary demand for
various services so that patients needing a particular service can receive it in a timely way.
This Institute for Healthcare Improvement Web page contains information on decreasing demand
for appointments, such as using alternatives to in-person visits (e.g., telephone, e-mail).

. Balance Supply and Demand on a Daily, Weekly, and Long-Term Basis

The foundation of improved access scheduling is matching supply and demand on a daily,
weekly, and monthly basis. This Institute for Healthcare Improvement Web page contains
information on communication methods to manage the daily and weekly supply and demand
variation and to anticipate and plan for recurring seasonal events.

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PSO Case Law: Ungurian v. Beyzman, et al., 2020 PA Super 105:

A recent Pennsylvania case shows how courts narrowly interpret the PSQIA, ignoring the D & A pathway and the clear language of the Final Rule. (Ungurian v. Beyzman, et al., 2020 PA Super 105). The cour

Joint Commission New Sentinel Event Alert 61: Managing the Risks of Direct Oral Anticoagulants:

The Center for Patient Safety wants to share this important harm-prevention advice from The Joint Commission and its Sentinel Event Alert: Managing the Risks of Direct Oral Anticoagulants. The Joint Commis

CPS Safety Watch/Alert – Culture Can Improve the Control of Multi-Drug Resistant Organisms:

Issue: A number of events reported co CPS’ Patient Safety Organization (PSO) demonstrate poor handoff communication about the patients’ infectious disease status Examples include: Patient with

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RESOURCES:

The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.