NEW! AHRQ Community Pharmacy Survey on Patient Safety Culture

The Community Pharmacy Survey on Patient Safety Culture is now available from the Agency for Healthcare Research and Quality (AHRQ). Benchmarking is available using a compare database with respondent data from the pilot conducted in 2012.   If you are interested in contributing your survey responses to the national compare database, complete your survey before November 2014!

The Center for Patient Safety offers services to administer this survey for you and your pharmacy that include:

  • online resources:   survey guidance, tips, standard and customizable and standard marketing templates (emails, posters, flyers), etc
  • online survey with optional paper survey collection
  • survey guide with helpful tips and additional resources to drive higher response rates
  • one-on-one support – we want you to be successful!
  • extensive report: our standard report surpasses every other standard report available.   Your report will include dashboards, graphics, prioritized questions and dimensions as well as next steps and resources.

Contact us today to find how to get started!

Efficient Patient Safety Culture Surveying

Have you recently administered the Survey on Patient Safety Culture at your hospital, LTC facility, pharmacy, medical office, or home care organization?   If not, you could be missing out on a very reliable source of information… your staff!

Your staff can tell you about your culture and where patient safety concerns may exist, however, they may not be open to talking about the weaker areas with their employer! Our system for administering the survey can ask consistent questions in an anonymous format.   Additionally, we provide tools and customizable resources to help you promote the survey to get as much feedback as possible, because, the higher your rate of employee response, the more closely the results will match your culture.   We then provide you the feedback in a valuable report format that includes next steps.

Using AHRQ’s standardized test questions and format, the Center for Patient Safety has developed a convenient, online environment for your staff to anonymously take the survey on a computer at work, at home, or in the local coffee shop – anywhere they feel comfortable providing honest feedback about your safety culture.  

Contact us today to learn about the CPS survey advantage and find out more about our safety culture survey processing services!

U.S. News and World Report Outlines Benefit of Safety Culture Surveys

Calling an increase in safety culture surveys “a positive sign,” a Jan. 8 article in U.S. News and World Report describes the significant improvements in healthcare that have resulted from improved safety culture.   The article notes that “[s]afety culture is an appealing metric for evaluating hospital performance,” and suggests that the magazine may build it into its methodology for evaluating hospitals’ performance in high-volume conditions and procedures.

The authors cite the Michigan Keystone project as a “striking demonstration” of how a well-done survey can enhance care.   They quote Peter Pronovost, director of the Quality and Safety Research Group at Johns Hopkins Hospital, who concludes that “Safety culture is measurable, it seems to correlate with outcomes, and…it’s responsive to interventions.”

For more information about a simple, web-based administration of the AHRQ Survey of Patient Safety Culture for hospital, nursing homes or pharmacy providers or physicians/medical staff, contact the Center for Patient Safety.

CPS Rolls Out Long-Term Care Safety Culture Survey

As long-term care providers move headlong into one kind of culture change, along comes Safety Culture.  Is there a tool to measure it and help define it-a Safety Culture version of the Artifacts of Culture Change?   Yes, there is.   It’s the Survey of Patient Safety Culture from the Agency for Healthcare Quality and Research (AHRQ).   And Missouri licensed long-term care providers can administer it simply and at no cost through the Center for Patient Safety (CPS).   Learn more about the survey process and how to sign up here.

How does your culture measure up?

True or False?   Safety culture impacts error rates.   TRUE!   AHRQ’s recent Safety Primer on Safety Culture reinforces the need to assess and improve the safety culture.   The enhanced focus is also appearing as safety culture assessments are being mandated by National Quality Forum’s Safe Practices for Healthcare and the Leapfrog Group.

True or False?   It’s more efficient and effective to assess my entire organization rather than assess individual units or departments.   FALSE!   While it’s easy to survey an entire organization, the Center makes it even easier to survey your organization by individual units and departments.   It’s been found that the most meaningful results come from unit-level analysis.

True or False?   Only hospitals survey their culture.   FALSE!   The Center administers culture surveys   in standard AHRQ formats for physician offices, long-term care facilities, and pharmacies in addition to hospitals.   Some surveys are also available in Spanish.

Our services remove the administrative burden from your organization and make it easier and more meaningful to conduct the survey on patient safety culture.   The Center’s services include electronic templates for posters and emails; an online, secure, and anonymous survey platform; and, detailed reports including trend information from the previous survey.   It’s well worth the investment to continually know how you measure up in the patient safety arena.

Contact us or check out our website for more information about our survey services!

Safety Culture Linked to Error Rate, AHRQ Safety Primer

Poorly perceived safety culture has been linked to increased error rates, according to a “Safety Culture” patient safety primer available on AHRQ’s Patient Safety Network (PSNet). The primer identifies key features of organizations committed to a culture of safety, outlines specific measures and introduces a strategy to improve safety culture. One important strategy is performing a Survey on Patient Safety Culture (SOPS) to learn staff perceptions of the safety culture. Learn more about the Center for Patient Safety Culture Survey services that can help you get the most value out of your survey process!

Survey on Patient Safety Culture

In the Fall of 2011, the Missouri Center for Patient Safety started a new service line to promote the AHRQ Survey on Patient Safety in an online format. Since implementation, the affordable service has received much interest from facilities in Missouri as well as other states across the country. The survey is an excellent tool to measure the safety culture of hospitals and medical staff offices.

The Center now provides the capability to conduct the AHRQ Hospital Survey on Patient Safety for an entire hospital, or just for individual departments, on a quarterly or annual basis.   The survey is provided in an online format, allowing staff to take the survey in an anonymous, convenient, online environment. No more paper, no more data entry, no more hand tabulations!

 

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AHRQ Releases Tips to Improve Survey on Patient Safety Culture Response Rates

The AHRQ Survey on Patient Safety (SOPS) is a highly regarded, and frequently used, diagnostic tool for measuring the safety culture within a hospital and/or medical office environment.   Higher survey response rates are known to produce a more accurate depiction of a hospital’s culture resulting in more efficient and effective safety culture action plans, thus improving   patient safety.   Therefore, your survey planning process should include a goal to achieve at least a 60% response rate with opportunities to monitor the responses during the survey cycle.   AHRQ has recently released a short, seven-minute, audio podcast with information to improve SOPS response rates.

Representatives from Riverside Walter Reed Hospital and Memorial Healthcare System share their easy-to-implement and inexpensive tips that resulted in significant increases in survey participation.   Check out the podcast, transcript, tip sheet, and additional AHRQ resources.

The Missouri Center for Patient Safety offers AHRQ Survey on Patient Safety services to assist you with survey planning, distribution, and follow-up at your hospital or medical office.   Our services include response rate monitoring to help you reach your goal.   Contact us today to found out what we offer or visit our website!   The deadline to participate in the July survey round is June 7, so don’t wait!

LISTEN TO AHRQ’s PODCAST

Next Survey on Patient Safety Culture Begins April 2nd!

Are you ready for AHRQ’s Survey on Patient Safety culture at your location?   Submit your interest form for the April 2nd survey cycle by Thursday, March 8th!

Did you know?   The patient safety culture survey provides feedback on your organization’s communication, teamwork, patient safety, leadership, and staff engagement?   The results can be used to improve your current culture and improve patient satisfaction, reduce liability exposure, improve staff satisfaction, reduce staff turnover, reduce liability insurance, and much more! (more…)

Tips for a Successful Survey on Patient Safety Culture

The Hospital Survey on Patient Safety Culture is an invaluable diagnostic tool that allows you to look beyond the physical impression of your facility’s culture. AHRQ’s in-depth study of question formatting, wording, and categorizing has resulted in a highly reliable resource that can provide a detailed analysis of your patient safety culture. The results will provide supporting evidence of positive cultural improvements and locate areas of cultural weaknesses.   AHRQ offers a national database so you can see how you measure up:   Check out the 2012 Comparative Database Report!

But all too often, surveys are distributed, results are collected, and then… nothing happens.   (more…)

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