Everyone's Story Is Different

November 13, 2015    |   By: Calevir

How do you share a message? You can offer facts, figures and data but sometimes telling a story is the most effective way to connect with people. I learned this recently when I was privileged to be part of a digital storytelling workshop in Denver. The workshop was hosted by Cathy Jaynes, RN, PhD and the Center for Medical Transport Research. Facilitating the workshop were Daniel Weinshenker and Mary Ann McNair of the Center for Digital Storytelling. The workshop is made possible by the support of the MedeVac Foundation International.

During the three day workshop Daniel and Mary Ann helped each of us in the workgroup develop our own safety stories. I learned everyone’s story is different but all of us likely have a story that might help somebody else. My story is about culture and something that happened to me many years ago as a paramedic. It also explains why I work at the Center for Patient Safety and why this work is important to me. Specifically, why Just Culture should be part of every EMS organization. This is relevant today as our profession grapples with issues like provider retention and supporting the mental health needs of our professionals.

Just Culture is an educational program that teaches an organizational method to improve company performance by utilizing equity and fairness rather than only punishment. This is because Just Culture focuses on a proactive management system design to reduce human error. It also emphasizes proactive management of behavioral choices such as at-risk behavior and reckless behavior. Just Culture supports a culture of learning within the organization so that error and behavior can be analyzed. By providing a safe rather than punitive environment, Just Culture promotes an environment where lessons can be learned and best practices gleaned from human and organizational errors or missteps.

The Center for Patient Safety is about creating a culture of safety and an environment of shared learning. Everyone has their own story and each one is different, however, they all intersect with a common theme of being human.

My Safety Story https://youtu.be/IXawW6Hs7sw

Watch more Safety Stories at http://tcmtr.org/stories/default.htm

 

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