EMS Quality & Patient Safety – Free Learning Series

November 9, 2015    |   By: Calevir

Missouri EMS Connection AdFor EMS Leaders and Providers
The Center for Patient Safety has the opportunity to meet and listen to EMS leaders and providers from around the country. Frequently we are asked “what is patient safety and how do we improve it”? We believe patient safety is composed of many areas and can’t be defined by one part. Therefore, the goal of this series of free webinars is to offer you information and content that will address some of these areas. These include, human factors, quality, risk and culture to name a few, as well as other new and innovative areas.

If you have the desire to learn and would like to improve what you do as an EMS professional, please join us. Each webinar will focus on topics designed to enlighten and educate as well as encourage participants to take a proactive approach to reducing patient harm.

Upcoming sessions and registration information:

December 2 at 12 noon (CST) – FREE

Patient Rights, Risk and Refusal
Presented by Lee Varner, BS EMS, EMT-P, Project Manager, Center for Patient Safety and Kathy Wire, JD, MBA, CPHRM, Project Manager, Center for Patient Safety

  • Care is defined by patient wishes and consent, even in EMS.  Safe care means the right care, which only includes care the patient wants.
  • What are the patient’s rights surrounding emergency care and transport?
  • Who can speak for the patient?
  • How can patient choice be communicated?
  • What risks must EMS providers be looking for where patient consent is an issue?
  • What are EMS options in the face of a refusal of transport?  Or a refusal of care?

Kathy Wire, an attorney with the Center for Patient Safety will address these issues and take questions on the legal context of patient safety for EMS.

March 11 at 1200 noon (CST) – FREE

Human factors and the delivery of prehospital medicine: A primer for EMS leadership
Presented by: Joseph R. Keebler, PhD, Assistant Professor, Wichita State University, Department of Psychology and Paul Misasi, MS, NRP, CPPS, Clinical Manager, Sedgwick County EMS


  1. To introduce the EMS leadership and management community to the domain of human factors, a multi-disciplinary field spanning the sciences of psychology, industrial engineering, and design.
  2. Human factors is known by other names and synonyms with varying degrees of overlapping meaning; these include: Ergonomics, cognitive ergonomics, human factors engineering, cognitive engineering, and cognitive systems engineering, among others. It is similar to the discipline of engineering psychology, but emphasizes the practical application to system(s) design, analysis, and improvement informed by the knowledge of human (cognitive) performance and its limits.
  3. To convey how leveraging human factors approaches, methods, and knowledge can improve organizations’ ability to engage in patient/provider-centered activities that align with contemporary quality improvement management theory and offer examples of how it has already been successful in EMS.
  4. To describe how and why the human factors approach to system/ process design and improvement aligns with the just culture management philosophy.

June 30 at 1200 noon (CST) – FREE

Quality Management in EMS: It’s Everybody’s Game
Presented by: Megan Sorensen, RN, CEN, MHA, Clinical Manager, Critical Care Transport, Children’s Hospital-Omaha, Nebraska. Graduate Studies Coordinator, EMS Education, Creighton University


  • Define quality management
  • Explore how quality management is applied to all types of EMS services.
  • Discuss the development and implementation of an EMS QA program.

September 3 at 1200 noon (CST) – FREE

Second Victim: Caring for the Caregiver
Presented by Laura Hirschinger, RN, MSN, Performance Improvement Professional at MU Health Care’s Office of Clinical Effectiveness, University of Missouri


  • Describe the second victim phenomenon.
  • Provide an overview of the recovery trajectory that second victims experience in the aftermath of an unanticipated clinical event.
  • Recognize high risk clinical scenarios which could expose clinicians to the ‘second victim phenomenon.’
  • Identify various interventional strategies to support suffering clinicians.


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The Center for Patient Safety wants to share this important harm-prevention advice from The Joint Commission and its Sentinel Event Alert: Managing the Risks of Direct Oral Anticoagulants. The Joint Commis

CPS Safety Watch/Alert – Culture Can Improve the Control of Multi-Drug Resistant Organisms:

Issue: A number of events reported co CPS’ Patient Safety Organization (PSO) demonstrate poor handoff communication about the patients’ infectious disease status Examples include: Patient with

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The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.