Register Now – Limited Space! Second Victim Train-the-Trainer Workshop

April 21, 2015    |   By: Calevir

Thursday, September 24, 2015
730am – 3pm
Mid-America Transplant Services
1110 Highlands Plaza Drive East
Suite 100
St. Louis, MO 63110

Hosted by:

CPS Logo

Registration fee $399, second from same organization $350.  Space is limited, so register early. Please note cancellations will not be accepted after August 1, although replacement for registered attendees is allowed by contacting the Center.


Recommended Hotel:  Hampton Inn and Suites, 314-655-3993.  Ask for the Mid-America Transplant Services rate.

When patients suffer an unexpected clinical event, healthcare clinicians involved in the care may also be impacted and are at risk of suffering as a second victim  Understanding this experience and recognizing the need for supportive interventions is critically important. This workshop will provide insights into the experience as well as interventions of support. This workshop will also provide instruction so that each participant will return to their organization with the knowledge, skills, and techniques necessary to support and train their peers.


  1. Describe the second victim phenomenon and high risk clinical events.
  2. Describe the six stages of second victim recovery.
  3. Utilize components of the Scott Three tier model of support to design a plan for your hospital.
  4. Develop a plan to deploy peer support team training.

Laura HirschingerLaura Hirschinger is a Performance Improvement Professional- Patient Safety in the Office of Clinical Effectiveness at University of Missouri Health Care in Columbia, Mo. With 18 years experience as a registered nurse, Hirschinger works with leaders and front-line health professionals to develop MU Health Care’s culture of patient safety and identifying strategies to improve patient safety. In addition to coordinating programs such as MU Health Care’s Safety Excellence And Leadership Stewards (SEALS), a mentorship program to give nurses the expertise and tools to develop their own safety-improvement projects, Hirschinger performs a key role in researching the second-victim phenomenon and organizing MU Health Care’s peer-support ForYOU Team.  Hirschinger is a registered nurse with a master’s of science in nursing with a focus in holistic nursing from the Jewish Hospital College of Nursing and Allied Health at Washington University in St. Louis. She has served in MU Health Care’s Office of Clinical Effectiveness since 2007.

Sue ScottSue Scott, PhD, RN currently serves as manager of Patient Safety and Risk Management at University of Missouri Health Care. She has experience in Neonatal Intensive Care, Neonatal-Pediatric Transport Services, Legal Nurse Consulting, Quality Improvement and Patient Safety. Dr. Scott’s research interests include understanding the second victim phenomenon in an attempt to develop effective institutional support networks to help meet interdisciplinary professionals support needs in the aftermath of unanticipated clinical outcomes and events. She is coordinator of the University of Missouri Health Care System’s peer support network, the forYOU Team and serves as Primary Investigator on several research projects focused on second victim support strategies. She has authored numerous articles and textbook chapters related to the topic of the second victim phenomenon. In addition, she has presented research findings locally, nationally and internationally on the topic of second victim support.


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