Managing Disappointed Employees with CPS tools

January 18, 2015    |   By: Calevir

CPS offers Just Culture Training and Survey of Resident/Patient Safety Culture (SOPS) as they are effective tools to manage employee learning and organizational performance.   A recent study (available here and discussed for LTC here)  has demonstrated the adverse impact on organizational health of workers who feel slighted-who believe that their employer has not met the employee’s expectations.   SOPS culture survey can help healthcare providers identify areas where staff believes they are not supported, allowing facility management to address those issues proactively.   Just Culture provides many pathways to explore the expectations and understandings of employees, and encourages intervention where employee understanding is inconsistent with the organization’s goals.
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The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.