AHRQ Webinar Praises Effectiveness of "Stop and Watch" and CS for LTC Safety

July 30, 2014    |   By: Calevir

Communicating effectively about changes in a resident’s condition is always difficult.  However, in long-term care it is complicated by staffing patterns and the subtlety of the changes that can signal significant health events.  The Agency for Healthcare Research and Quality has hosted a series of webinars (accessible here) to support staff training for improvement in this critical area.

Participants on the webinars described how the “Stop and Watch” form (a part of the INTERACT program, form available here) can support efforts by all staff, but particularly CNAs and other non-licensed individuals, to spot the subtle changes that can indicate a need for intensified observation or care for residents.

They also found the C-U-S communication tool very helpful, especially with families.   That tool simply lists three ways to start communicating:  “I am Concerned, “  “I am Uncomfortable,” and, for more serious situations, “I believe the resident’s Safety is at risk.”  (The C-U-S tool is available here.) Organizations reported that they put C-U-S and/or Stop and Watch forms near the sign-in book to facilitate communication with family members or visitors about changes they notice.

AHRQ also offers training modules and tools for staff development on identifying and  communicating significant changes in resident condition, as well as fall prevention and management, on its website.  And all of their resources are available at no charge.

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