ASHRM Webinar – Have a Heart: Caring for our Own

January 25, 2012    |   By: Calevir

Tuesday, February 14, 2012, 1 – 2 p.m.   CT Will provide insights into the second victim experience, interventions for supporting colleagues in distress and lessons learned from the University of Missouri.

With Guest Speaker, Susan Scott, RN, MSN

When a patient suffers from an unexpected clinical event, healthcare clinicians often become the “second victim,” feel as though they have failed the patient and frequently second guessing their clinical skills, knowledge base and career choice.

Understanding the second victim experience and recognizing that supportive interventions can promote a healthy recovery during this vulnerable period is critical.

Guest Speaker, Susan Scott, serves as Patient Safety Officer for University of Missouri Health Care. With more than 30 years of nursing experience, Scott’s Patient Safety research include understanding the second victim phenomenon to help interdisciplinary professionals in the aftermath of unanticipated clinical outcomes.

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Susan serves as Primary Investigator on several qualitative research projects focused on inter-professional second victim support strategies, has published numerous articles on the second victim phenomenon and has presented research findings locally, nationally and internationally.

This webinar will provide insights into the second victim experience, interventions for supporting colleagues in distress and lessons learned from the University of Missouri Health Care’s peer support network.

 

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