Patient Safety Culture Assessment Services

Culture surveying is one of our core competencies – Let us help you!

We have spent years developing an administrative and follow up process to survey healthcare organizations efficiently and with expert guidance. You’ll only spend 3-5 hours over an 8-10 week period with the support of your CPS team of experts.

“We love the Center’s patient safety culture survey feedback reports. The department level reports give a level of granularity we were lacking with previous surveys.”

CPS Patient Safety Culture Assessment Services

sops6It takes an average of 30-60 hours, or more, to administer a successful survey on your own, but it only takes 3-5 hours to administer a successful survey with CPS.

  • customizable and secure to support anonymity
  • staff can respond on a desktop, laptop, smartphone, tablet – any device with Internet
  • customizable marketing and email templates
  • real-time access to survey response numbers to help you monitor your response rate goal
  • full reports within 30 days following the survey close date
  • up to two additional years of historical data for trend display
  • additional reports available at no additional cost, such as demographic filtering for further result analysis
  • detailed reports outlining strengths, weaknesses, respondent demographics, full comments, national benchmarks (where available), prior period trending, and more
  • survey response data file in Excel format following each survey period
  • one-on-one support from CPS experts – we want you to be successful!

How to Get Started

  1. Contract. You’ll need an agreement with CPS for survey administration services.
  2. Prepare. Your CPS team member will work closely with you (or other designated contact) to set up your survey. Additionally, you’ll receive full access to our online support materials, survey guide, toolkit, tips and resources.
  3. Launch. We’ll launch your survey once you’re ready to go.  You’ll have real-time access to response numbers throughout the survey period.
  4. Review.  Once we send your feedback reports, celebrate your successes and begin action planning for priority areas. We’ll give you suggestions and tips as well as the resources in your feedback report, to put you on track for safety culture improvement.

Are you a member of the Georgia Hospital Association? We partner with GHA to provide safety culture survey services for their members.

What Our Clients Say

“I loved the real time analysis that allowed me to track how many team members had completed their surveys.”
– Keith Griffeth, Hannibal Regional Hospital

“We have been involved with the Center for AHRQ Survey Process, conferences, use of newsletters and interaction with the staff on various issues. Staff is highly professional, great customer services skills and knowledgeable experts.”
– Debbie Vossenkemper, SSM Health

 

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The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.