Safety Culture Survey Services

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At the Center for Patient Safety (CPS), we feel strongly about culture being an integral part in the journey to improving patient safety and quality in healthcare. Improvements are not immediately achievable, but it’s never too late to begin the journey!

CPS recommends a culture assessment as part of your patient safety journey

CPS encourages the use of survey assessments as a diagnostic tool to support and guide your patient safety culture improvement efforts. CPS can efficiently administer your culture survey, saving you valuable time and money.

We administer custom patient safety culture surveys for:

Request a no-obligation estimate for your organization

culture2It takes an average of 30-60 hours to administer a successful survey on your own,  but it only takes 1-3 hours to administer a successful survey with CPS

You know measuring your culture is important, but you may lack the internal resources to administer a successful survey. A successful survey will require marketing materials, emails, a method for data collection and analysis, data cleaning and filtering, formatting, etc.

You’ll only spend 1-3 hours over an 8-10 week period with CPS survey administration. Culture surveying is one of our core competencies – let us help you!  We have spent years developing an administrative process to survey healthcare organizations efficiently and with expert guidance.

“We love the Center’s patient safety culture survey feedback reports. The department level reports give a level of granularity we were lacking with previous surveys.”

Who We Work With

CPS standard services include:

  • customizable and secure to support anonymity
  • staff can respond on a desktop, laptop, smartphone, tablet – any device with Internet
  • customizable marketing and email templates
  • real-time access to survey response numbers to help you monitor your response rate goal
  • full reports within 30 days following the survey close date
  • up to two additional years of historical data for trend display
  • additional reports available at no additional cost, such demographic filtering for further result analysis
  • detailed reports outlining strengths, weaknesses, respondent demographics, full comments, national benchmarks (where available), prior period trending, and more
  • survey response data file in Excel format following each survey period
  • one-on-one support from CPS experts – we want you to be successful!

A custom feedback report is provided for every department/unit/location level within 30 days of the survey close date. We’ve developed an extensive feedback report that includes all you need to know to take action from the survey. All feedback reports include survey highlights (good for board members and c-suite execs), prioritized results by question and dimension, and direct links to ready-to-use toolkits and resources for your top three priorities.


Find out more about administering your culture survey with CPS – Download Proposal

  • Contact us for a proposal. Simply complete an online request, or call our office, to download a no-obligation proposal. We’ll include our fee structure and service commitment to you. You’ll also receive access to view a sample feedback report and try out the sample online survey.

Request a no-obligation estimate for your organization

How to use CPS services – Request an Agreement

Once the decision is made to use CPS services, we will work with you to execute a short agreement and begin work on your survey immediately. The most successful planning allows at least 30 days for promotion and setup before the survey period.

  1. Contract. You’ll need an agreement with CPS for survey administration services.
  2. Prepare. Your CPS team member will work closely with you (or other designated contact) to set up your survey. Additionally, you’ll receive full access to our online support materials, survey guide, toolkit, tips and resources.
  3. Launch. We’ll launch your survey once your ready to go.  You’ll have real-time access to response numbers throughout the survey period.
  4. Review.  Once we send your feedback reports, celebrate your successes and begin action planning for priority areas. We’ll give you suggestions and tips as well as the resources in your feedback report, to put you on track for safety culture improvement.

What our clients say:

“I loved the real time analysis that allowed me to track how many team members had completed their surveys.”
Keith Griffeth, Hannibal Regional Hospital

“We have been involved with the Center for AHRQ Survey Process, conferences, use of newsletters and interaction with the staff on various issues. Staff is highly professional, great customer services skills and knowledgeable experts.”
– Debbie Vossenkemper, SSM Health



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The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.