September 10, 2015 - 12:39 pm

A success story from SSM Health Patient safety is a top priority for SSM Health, which owns and operates 20 hospitals, more than 60 outpatient care sites, a pharmacy benefit company, an insurance company, two nursing homes, comprehensive home care and hospice services, a technology company and two Accountable Care Organizations in four states. SSM

September 8, 2015 - 4:30 pm

DOWNLOAD NEWSLETTER We hope you enjoy the latest newsletter from the Center for Patient Safety PSO!  Articles include: Aligning Culture with the Strategic Plan, A success story from SSM Health.1 CPS Culture Stats.2 Culture Measurement as Key Improvement Tool, A success story from Cox Health.3 LTC & EMS Updates.4-5 Pointers for Implementing Change.6 PSO Legal

May 15, 2015 - 1:52 pm

The Agency for Healthcare Research and Quality (AHRQ) has added a new healthcare provider survey to their suite of surveys. The latest release is the ambulatory surgery services (ASC) survey. In general, the AHRQ surveys are designed to measure the culture of an organization. The survey captures opinions and attitudes of staff, while the results

December 1, 2014 - 3:32 pm

To prevent adverse events from occurring, the Agency for Healthcare Research and Quality (AHRQ) recommends you measure your patient safety culture.  AHRQ’s patient safety culture surveys provide feedback on your organization’s communication, teamwork, patient safety, leadership, and staff engagement.  The results can be used to measure your current culture and provide insight into the most

The latest newsletter from the Center for Patient Safety has been released. The Fall 2014 EMS PSONews contains information on the recently released PSO Safety Alert and EMS Safety Watch, articles on the legal environment to help maximize federal protections from the PSO, patient safety culture topics, and much more!  Download the newsletter or view

July 30, 2014 - 2:44 pm

Communicating effectively about changes in a resident’s condition is always difficult.  However, in long-term care it is complicated by staffing patterns and the subtlety of the changes that can signal significant health events.  The Agency for Healthcare Research and Quality has hosted a series of webinars (accessible here) to support staff training for improvement in

June 6, 2014 - 10:23 am

Wait a minute, not if there is no follow through on identified issues. If that’s the case, front line staff may become more cynical and perceptions of safety culture may actually worsen according to a recent study of 44 neonatal ICUs. When done appropriately, however, they can contribute to an improvement in safety culture. Check

True or False?  Safety culture impacts error rates.  TRUE!  AHRQ’s recent Safety Primer on Safety Culture reinforces the need to assess and improve the safety culture.  The enhanced focus is also appearing as safety culture assessments are being mandated by National Quality Forum’s Safe Practices for Healthcare and the Leapfrog Group. True or False?  It’s