CPS Safety Alert – Violence Against Healthcare Workers

June 5, 2018    |   By: Aimee Terrell

SAFETY ALERT: Violence Against Health Care Workers

Includes:

  • Verbal Threats
  • Hitting
  • Biting
  • Scratching
  • Kicking
  • Stalking
  • Harassment

ACTIONABLE ITEMS TO MITIGATE RISK

  • Review policies and education of staff pertaining to the recognition and de-escalation of hostile and aggressive behavior by patients.
  • Evaluate the need for security personnel and mental health professionals to assist with identification and de-escalation of aggressive behavior.
  • Assess physical work environment to limit/eliminate the possibility of staff working in isolation without escape route in the possibility a patient becomes physically aggressive.

THE CULTURE CONNECTION

  • Ask your staff if they feel comfortable reporting aggressive behavior
  • Encourage staff to use teamwork strategies such as ensuring a second staff member is readily available to assist with procedures where patients have increased risk of becoming aggressive
  • Leadership should evaluate the culture and consider implementing a support system for staff members who feel threatened/intimidated by patients

RESOURCES

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CPS Safety Alert – Violence Against Healthcare Workers:

SAFETY ALERT: Violence Against Health Care Workers Includes: Verbal Threats Hitting Biting Scratching Kicking Stalking Harassment ACTIONABLE ITEMS TO MITIGATE RISK Review policies and education of staff pe

CENTER FOR PATIENT SAFETY RECOGNIZES LEE COUNTY EMS:

Lee County EMS is awarded the EMS Patient Safety First Award Left to Right – Field Training Officer Fred Jackson, EMS Chief, Ben Abes, Capt. Colin Johnson (Patient Safety Team Leader), Lt. Shane Rack

Approach to Safety:

The Center for Patient Safety agrees with Dr. Tejal Gandhi’s advocacy for “a total systems approach to safety” — where safety is at the core of health care delivery across the continuum and a

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RESOURCES:

The Center for Patient Safety believes that collaboration and sharing are the best ways to drive improvement. We strive to provide the right solutions and resources to improve healthcare safety and quality.